Showing posts with label gary simmons. Show all posts
Showing posts with label gary simmons. Show all posts

Tuesday, March 6, 2012

Free the Idea Monkey

To survive today, companies need only two types of people: Idea Monkeys—the people who can generate 167 new concepts before lunch—and the Ring Leaders who can make those ideas a reality.
If you don’t fill one of these roles, you are in danger of losing your job. And odds are you should be, because your company cannot afford to have you around.

We don’t say that (simply) to be provocative. We say it because it’s true. As two guys who actually run a company—and have started seven others—we have learned firsthand that these are the only people you can afford to keep. Although they may not say it out loud, we see our clients are coming to the same realization.

When we present this as an either/or situation, some people hear that they have to be an Idea Monkey. But nothing could be further from the truth. We are fans of the Monkey and know we desperately need them, but as a rule they are not great at turning their ideas into reality.

One story about Walt Disney—perhaps the patron saint of Idea Monkeys—makes this point. Walt had just dreamed up another fanciful new world/product/character (what it was doesn’t really matter), and he naturally went to share his creation with his brother Roy, his trusted Ring Leader: the man who, when Walt wished upon a star, made his dreams come true.

“Walt, it is a great idea,” his brother said. “But you realize it is going to take more than $2 million to make it a reality.”

“Why,” Walt supposedly replied, “do you always bother me with insignificant details?”

You can see why Ring Leaders are so important.

The most successful companies have found a balance between their divergent and convergent thinkers—between their Idea Monkeys and Ring Leaders. The secret is to free the Idea Monkeys to do what they do best—make never before seen connections in the marketplace (Hmm, if we combined the peanut butter and jelly in one jar …)—and leave it to the Ring Leaders to figure out how to make those new products, services, and business models a reality.

Here’s the good news. If you study great companies and the leadership teams that got them there—and that is exactly what we did in our book—you will see practices that make this balance happen. You will see teams that are inspired and empowered, spontaneous and pragmatic and seriously playful. The truth is that finding the balance between the Idea Monkeys and Ring Leaders creates a culture of knowing how to take the right amount of risks, measure opportunity and progress appropriately, and have a blast reinventing the world together.

How cool is that?

Link: www.businessweek.com/articles/2012-03-05/free-the-idea-monkey

About Management Consulting Services Gary Simmons
With over 30 years of experience in the automotive industry, Mr. Gary Simmons formed MCS in 1982 to provide automotive management systems, support services and pragmatic consultations to car dealerships in the western US.

Virtual Selling & Training Solutions
MCS Virtual Selling Solutions are a technology tool that enhance the sales process, and are fully compatible with any sales force, and sales message.

The Basics in the Service Drive
Treating every customer repair order as an opportunity is the fundamental way to maximize a sale and improve the service department profit.

Virtual Service Drive
Customer Paid Labor is the Cornerstone of Profitability
A dealership that sells 100 vehicles a month usually has 5 times that number of customers come through the service department every month.

Active Delivery Center
CSI Booster for the Showroom or Service Drive
The MCS Active Delivery Center is a talking and Virtual Presentation that ensures that everything that has to be said to a customer is quickly and thoroughly covered. The program can be designed to operate on a local computer, or over the Internet.

Auto Dealers F&I
Virtual Finance & Insurance Maximizes Profit

ServiceDriver Program Examples and Links
MCS has live demonstration links available for all major manufacturers

Friday, March 2, 2012

MCS Perfects the Basics in the Service Drive

Treating every customer repair order as an opportunity is the fundamental way to maximize a sale and improve the service department profit. 

There are three potential areas that need to be fully understood to accomplish this: 

Captive Sale Approach 
 
The customer brings the vehicle to the service department for a reason and feels that professional attention is needed. This is known as the natural sale. 

Service Advisors Point of Sale
 
This is the most difficult sale to be accomplished. The service advisor has to demonstrate knowledge and present preventative maintenance service based on vehicle mileage and customer service history. 

Few service advisors have the skills or training to inform and educate a customer on additional recommended services and present a solution that can be managed and handled in the service department. Too often they rely solely on the technicians to find items during their inspections, and even then may feel nervous about a presentation to the customer. 

The success to the service drive point-of-sale is at the walkaround. Observations made by the service advisor lead to additional recommend service or repairs that would otherwise slip by. 

Presented properly, the service advisors sale can be a lot easier than it's perceived to be. 

Technicians Maintenance Inspection Sale
 
This sale is based on the proper visual inspection of all vehicles by the technician, with recommendations to the service advisor. The best service managers ensure that there is accountability for both technicians and service advisors, to maximize results from this important area. 

The Solution
 
MCS helps dealerships maximize results from all three areas of sales potential by:
  • Reviewing the fundamentals in a classroom environment
  • Working with the service manager and advisors, live in the service drive with real customers
  • Supplying and using virtual, talking sales presentation programs specifically designed for the service drive


This combination of methods ensures that service advisors are educated, encouraged and motivated to make a proper presentation to every customer every time. 

Contact us directly for further details at (800) 598-5100 or via email at

Monday, February 27, 2012

MCS, a Gary Simmons Company, provides the Virtual Selling & Training Solutions for car dealerships nationwide


MCS Virtual Selling Solutions are a technology tool that enhance the sales process, and are fully compatible with any sales force, and sales message.
We provide auto dealers with the following assistance:
  • Talking
  • Quick-loading
  • Sales and training presentations
  • Delivered over the Internet, or locally from a computer
  • Implementation Programs
MCS associates dedicate the needed time to train and fully explain and detail the benefits of embracing a proven technological solution that enhances the following:
  • Dramatically improve profit
  • Speed up any process
  • Improve customer satisfaction
The proven effectiveness and efficiency of MCS Virtual Selling and Training Solutions are well documented and spreading across more areas of auto dealerships, general commerce and industry.
Our core software technology for the automotive industry was developed by the originators of the first 'talking' sales presentation programs for auto dealers in 1995 and it has a time-tested heritage that has continued to evolve and improve. 

Virtual Selling Solutions: Maximize Profit
  • Present the same accurate information to every customer.
  • Customized to present what needs to be said every time.
  • Presents your information faster with a higher degree of credibility
  • Positive results every day.
MCS Virtual Presentations are an excellent tool to develop and define the customer’s needs. Furthermore, depending on the facts, the tool introduces 'the solution' to the customer’s needs and places your sales representative in an excellent position to discuss how your product or service, meets the customer’s specific needs. 

Virtual Training Solutions: Maximize Learning
  • Ensures that all important material is covered
  • Customized to your achievable goals
  • Dramatically reduces training costs and time
  • Useful tool for the experienced and new employees
MCS Virtual Training Solutions guides your staff and management to focus on training areas that require their expertise, and not get bogged down in the straightforward, repetitive information that typically represents 60-80% of any training program. 

Contact us directly for further details at (800) 598-5100 or via email at